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    Account Manager - CLARE

    eFlexes Recruitment is delighted to be partnering with our long-established aviation client in Shannon, Co. Clare, to recruit an Account Manager.

    Key Responsibilities

    • Manage order placement and execution with production teams, ensuring delivery commitments are met while acting as the customer’s advocate.
    • Resolve escalated customer queries from the Customer Service team and manage complaints with a proactive, solutions-driven approach.
    • Take ownership of achieving budgeted customer targets and monitor KPIs relating to financial and delivery performance.
    • Develop and maintain customer contracts and supplier agreements, including annual budgets, capacity planning, slot reservations, modification programs, and contract amendments.
    • Gather and analyse customer insights (requirements, planning, satisfaction) and lead regular performance reviews to strengthen partnerships.
    • Work effectively within an international team of Customer Service, Account, and Sales Managers, aligned towards delivering customer satisfaction.
    • Support special projects and initiatives that enhance operational excellence and deliver added value to customers.

    Candidate Profile

    We are looking for a candidate who meets the following criteria:

    • Diploma or Degree qualified, ideally in Business, Engineering, or a related field.
    • 3+ years’ experience in customer-focused roles.
    • Aviation MRO industry experience is a strong advantage.
    • Outstanding customer service orientation with excellent communication skills (both written and verbal).
    • Proficiency in MS Office/Teams and ERP systems.
    • Strong analytical and conceptual thinking skills, with the ability to work systematically and make sound decisions.
    • Skilled in negotiation and diplomacy.
    • Good understanding of internal processes and interdepartmental collaboration (desirable).
    • Self-motivated, proactive, and structured in approach.
    • Willingness to travel both domestically and internationally.
    • Commitment to continuous professional development.

     

    To apply for this position, please submit your CV to warren.brooks@eflexes.com

    Customer Services Manager

    CLARE

    4280

     

    Customer Services Manager

    CLARE

    4280

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    Contact Us

    Bay 89.2, Shannon Free Zone, Shannon, Clare, V14 VP44 Ireland

    info@eflexes.com

    +353 61 474626

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