We are currently seeking an experienced Customer Service Representative to join a well-known company based in Co. Limerick.
This is a permanent, office-based role offering a competitive salary package. In addition, the position includes attractive benefits such as company pension, health insurance, and employee discounts on various company services.
Responsibilities:
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Dealing directly with customers, both face-to-face and over the phone.
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Answering customer queries promptly and effectively.
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Accurate and efficient data entry into relevant systems.
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Responding to inbound customer calls/emails within agreed service levels.
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Contributing to process improvements where possible.
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Recording customer interactions and transactions.
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Working as part of a team to achieve high customer satisfaction.
Requirements:
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Previous experience in a Customer Service or Call Centre role.
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Proficient IT skills, particularly with Microsoft Office.
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Ability to work well within a multi-skilled team.
The ideal candidate:
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Will have a flexible approach to work and the ability to manage multiple priorities in a fast-paced environment.
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Will be capable of working in a demanding, front-line service role as part of a client-focused team.
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Will be committed to high levels of client service and continuous process improvement.
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Will have strong PC skills, including thorough knowledge of MS Word and Excel.
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Will demonstrate excellent numeracy skills, attention to detail, strong organisational skills, and the ability to work independently and proactively.
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Will have strong interpersonal skills and an excellent telephone manner.
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Will possess outstanding verbal and written communication skills, along with a high degree of professionalism, drive, and enthusiasm.
To apply:
Please email your CV to jake.loughran@eflexes.com or call Jake on 085 800 7936 for further details.