We are currently seeking an experienced Customer Service Representative to join a well-known company based in Limerick.
This is a permanent, office-based role offering a competitive salary package. In addition, the position includes attractive benefits such as company pension, health insurance, and employee discounts on various company services.
Responsibilities:
- Dealing directly with customers, both face-to-face and over the phone.
- Answering customer queries promptly and effectively.
- Accurate and efficient data entry into relevant systems.
- Responding to inbound customer calls/emails within agreed service levels.
- Contributing to process improvements where possible.
- Recording customer interactions and transactions.
- Working as part of a team to achieve high customer satisfaction.
Requirements:
- Previous experience in a Customer Service or Call Centre role.
- Proficient IT skills, particularly with Microsoft Office.
- Ability to work well within a multi-skilled team.
The ideal candidate:
- Will have a flexible approach to work and the ability to manage multiple priorities in a fast-paced environment.
- Will be capable of working in a demanding, front-line service role as part of a client-focused team.
- Will be committed to high levels of client service and continuous process improvement.
- Will have strong PC skills, including thorough knowledge of MS Word and Excel.
- Will demonstrate excellent numeracy skills, attention to detail, strong organisational skills, and the ability to work independently and proactively.
- Will have strong interpersonal skills and an excellent telephone manner.
- Will possess outstanding verbal and written communication skills, along with a high degree of professionalism, drive, and enthusiasm.
To apply:
Please email your CV to Warren.Brooks@eflexes.com or call Warren on 0876775980 for further details.