We are delighted to be recruiting an experienced Seafreight Co-Ordinator on behalf of a well-established logistics client based in Little Island, Cork. Reporting to Operations Manager, position will be offered as full time permanent role with very attractive package on offer for the right candidate.
Job Purpose
To provide a professional, efficient, and customer-focused sea freight operations service to both internal and external customers, ensuring shipments are managed effectively from booking through to final delivery and invoicing.
Main Duties & Responsibilities
- Process and manage sea freight shipment bookings for forwarding operations.
- Monitor shipments from initial customer booking through to final destination and payment.
- Provide a consistently high level of customer service to both internal and external customers.
- Liaise with local and international suppliers, vendors, shipping lines, and agents to secure competitive rates and efficient services.
- Coordinate with transport providers regarding collections and deliveries.
- Process sales and purchase invoices and resolve any customer or supplier invoice queries.
- Manage rate requests and prepare and issue customer quotations.
- Maintain a good working knowledge of customs clearance requirements, including SADs and related documentation.
- Support the ongoing development and growth of the company's sea freight services.
- Build and maintain strong working relationships with customers, suppliers, agents, and internal teams.
Additional Duties
- Provide operational cover during periods of annual leave and staff absence.
- Assist other freight departments with administrative and operational requirements when necessary.
- Attend occasional customer meetings and visits.
- Participate in operational and business improvement projects.
- Carry out any other duties reasonably assigned by the Operations Manager.
Key Skills & Experience
- Several years' experience in a similar sea freight, freight forwarding, or logistics operations role.
- Strong knowledge of sea freight processes and international logistics.
- Excellent IT skills, including proficiency in Microsoft Office and CRM systems.
- Strong communication, interpersonal, and customer service skills.
- Excellent organisational skills with the ability to prioritise and manage a varied workload effectively.
- Ability to work accurately and efficiently in a fast-paced environment.
- Flexible and adaptable approach, with the ability to respond quickly to changing business priorities.
- Strong attention to detail and a proactive approach to problem-solving.
- Ability to work effectively both independently and as part of a team.